Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have.
1. Introduction
DFW Washing Pros ("DFW Washing Pros," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit dfwwashingpros.com (the "Site"), request a quote, book a service, upload photos, or otherwise communicate with us.
By using our Site or services, you agree to the practices described in this Policy. If you do not agree, please do not use the Site or submit your information to us.
2. Information We Collect
Information you provide to us
- •Your name, phone number, and email address.
- •The service address or property location where work is requested.
- •Details about the service you need and any notes or messages you send us.
- •Photos you upload of the areas you would like cleaned.
Information collected automatically
- •Your IP address and general geographic location.
- •Device type, browser type, and operating system.
- •Pages you view, referring links, and time spent on the Site.
- •Interactions with the Site collected through cookies and analytics tools.
We do not collect or store full payment card numbers on our own servers. If you pay online, your payment is handled by a secure third-party payment processor subject to its own privacy and security practices.
3. How We Use Your Information
We use the information we collect to:
- •Prepare and deliver quotes and estimates.
- •Schedule, perform, and follow up on your service.
- •Contact you by phone, text, or email about your request, quote, or appointment.
- •Send confirmations, reminders, and—where you have consented—promotions or offers.
- •Improve our Site, services, and customer experience.
- •Maintain business records and comply with legal or tax obligations.
- •Detect, prevent, and address fraud, abuse, or security issues.
4. Text Messaging (SMS)
When you provide your mobile number and opt in—by submitting a quote or booking request, texting us first, or otherwise agreeing to be contacted—you consent to receive SMS/text messages from us about quotes, scheduling, appointment reminders, and service updates.
- •Message frequency varies based on your requests and appointments.
- •Message and data rates may apply, depending on your mobile carrier and plan.
- •You can opt out at any time by replying STOP; reply HELP for assistance.
- •Opting out of texts will not affect your ability to receive service by phone or email.
- •We do not sell or share your mobile number or SMS consent with third parties for their own marketing purposes.
7. Data Retention
We keep your information for as long as necessary to provide services, maintain accurate records, resolve disputes, enforce our agreements, and comply with legal obligations. When your information is no longer needed, we securely delete or anonymize it.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights & Choices
Depending on where you live, you may have the right to:
- •Request access to the personal information we hold about you.
- •Request that we correct or delete your personal information.
- •Opt out of promotional emails (use the unsubscribe link) or texts (reply STOP).
- •Ask questions about how your information is collected and used.
To exercise any of these rights, contact us using the details at the end of this Policy. We may need to verify your identity before acting on your request. Texas residents and residents of other states may have additional rights under applicable law.
10. Third-Party Links
Our Site may contain links to third-party websites and services, such as Google, mapping tools, or social media. We are not responsible for the content or privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes take effect when posted on this page, along with an updated "Last updated" date. Your continued use of the Site or services after changes are posted constitutes your acceptance of the revised Policy.
12. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, please reach out to us:
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Questions about these terms or your privacy? Call or text — we're happy to help.